Privacy Policy

Bugsway Pest Control ("Bugsway", "we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://www.bugsway.com or engage our pest control services.

This policy is prepared in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services.

1. Information We Collect

1.1 Information You Provide Directly

We collect personal information that you voluntarily provide to us when you:

• Complete our contact form or quote request form
• Call or email us to request services
• Book a pest control appointment
• Subscribe to our newsletter or email list
• Provide feedback or reviews

The types of personal information we may collect include: your name, mailing or service address, telephone number, email address, and information about your pest control needs.

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain information through cookies and similar technologies, including:

• IP address and general geographic location (city/region level)
• Browser type and version
• Pages visited and time spent on pages
• Referring website or search query
• Device type (mobile, tablet, desktop)

This information is used in aggregate form to improve our website and does not identify you personally unless combined with other information you have provided.

2. How We Use Your Personal Information

We use the personal information we collect for the following purposes:

• Service Delivery: To schedule and perform pest control services at your property
• Communication: To respond to your inquiries, confirm appointments, and provide service updates
• Billing: To process payment for services rendered
• Marketing: With your consent, to send you promotional communications, seasonal tips, and service reminders (you may unsubscribe at any time)
• Improvement: To analyze website usage and improve our online services
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

We will not use your personal information for purposes other than those described in this policy without your consent, except as required by law.

3. Disclosure of Your Personal Information

Bugsway does not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, processing payments, or delivering services — subject to confidentiality agreements
• Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental authority
• Business Transfer: In the event of a merger, acquisition, or sale of all or part of our business, personal information may be transferred as a business asset
• Protection of Rights: We may disclose your information where we believe disclosure is necessary to protect the rights, property, or safety of Bugsway, our customers, or the public

4. Your Rights Under PIPEDA

As a Canadian resident, you have the following rights with respect to your personal information:

• Right of Access: You have the right to request access to the personal information we hold about you
• Right to Correction: You have the right to request correction of inaccurate or incomplete personal information
• Right to Withdraw Consent: Where we rely on your consent to process your information, you may withdraw that consent at any time (subject to legal or contractual restrictions)
• Right to Complain: You have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe we have not complied with PIPEDA

To exercise any of these rights, please contact our Privacy Officer at [email protected].

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Service records including addresses and contact information are typically retained for a minimum of seven years for accounting and warranty purposes.

Marketing consent records are retained until you withdraw consent. Website analytics data is retained in aggregate form only.

6. Data Security

Bugsway implements appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include SSL encryption for web forms, access controls limiting who within our organization can access personal information, and secure data storage practices.

No transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. For detailed information about the cookies we use and your options for managing them, please see our Cookie Policy.

8. Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the content or privacy practices of third-party websites.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us and we will take steps to delete that information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer:

Bugsway Pest Control — Privacy Officer
Toronto, Ontario, Canada
Email: [email protected]
Phone: 416-555-5555

You also have the right to contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca if you are not satisfied with our response.